ordering / returns

Shipping:

Many of our items are made to order, meaning your item may take up to 3 working days to be sent out. Your item may require a signature on arrival or the postman will take it to your local Post Office Depot for you to collect. Items which are not collected will be returned to The Midnight Deer Ltd, unfortunately we cannot cover the cost to have your item resent

Return / Exchange Policy:

Please Note: We do not accept Returns or Exchanges on Earrings (due to Hygiene reasons) or bespoke made to order items

We aim to make items which all buyers will be 100% happy with. If for any reason you are not happy with your purchase please contact us within 14 days of receiving your order to arrange Return or Exchange to our preferred Returns Address.

Once arranged, please send your unwanted purchase to our advised address within 14 days, well packaged and in re-sellable condition. 

Please ensure your own return address is on the back of the package to ensure safe transit, sending it by a Trackable Delivery Service with Proof of Postage (similar to how the package was sent originally) to avoid any issues with the item going missing in transit (a tracking number means the package can be more easily located if there is any issue with the Postal System) Untracked Delivery Services are generally lower priced however items lost in transit cannot be refunded.

If you are located outside of the UK, your Postal Service may request you fill out a Customs form (or label) prior to posting the package - please ensure you fill out the section stating that the item is being Returned for a Refund and Returned to Sender (to avoid additional custom charges being incurred) 

We are unable to cover the delivery cost of returning unwanted purchases or any additional costs received via your Countries Customs or Tax Charges.

Your refund will be processed back via your original payment method once your Return is received back by us, provided it is in a re-sellable condition. 

If an exchange is preferred, we will contact you once the unwanted item has been returned to confirm. Additional delivery costs may need to be received prior to sending out exchanges depending on your location.

Ordering Info:

The Midnight Deer Ltd will only use the information you provide during ordering ie: your name, address & email address, lawfully (in accordance with the Data Protection Act 1998)

Your information is not passed onto any Third Parties & you will not be contacted again by The Midnight Deer Ltd unless it is in relation to your order.

All orders are processed via Paypal / Stripe, meaning your payment details (bank account / credit card details) are kept confidential. The Midnight Deer Ltd does not have access to this information at any point.

About our Crystal and Stone Jewellery:

We love using real stones and crystals in our jewellery - it makes a design extra special when it features something so naturally beautiful. We find Crystals mesmerising for both their natural form, the fact they have forms over hundreds of years and their associated meanings - whether Birthstone, Chakra or Properties.

Of course, you should always discuss any health concerns with your Doctor - our Crystals are only intended to be enjoyed and should not replace medical treatment or advice from medical professionals :)  

Caring for your purchase:

Plated Brass Jewellery:
Our costume jewellery pieces, like any jewellery using plated brass, will gradually fade with prolonged wear to a more 'brassy' tone. Avoid getting your plated jewellery wet (showering in it / swimming in it) to help it keep its colour for as long as possible.

Sterling Silver Jewellery:
Sterling Silver Jewellery is ideal if you want a piece of jewellery with chain / clasps that will not fade with wear. Sterling Silver Jewellery can dull if worn with suncream / perfume but the silver can be brighted again by lightly polishing it with cloth.

*we are happy to design custom orders of our plated brass jewellery in sterling silver on request - please contact us for a quote*

Aura Infused / Dyed / Plated Stones:
Crystals and stones describes as plated may gradually lose their plating - to prolonged colour and shine, avoid contact with direct sunlight, water and products such as perfume / chemical cleaning products

Natural Coloured Stones:
Amethyst is a naturally purple stone, however this too should be kept out of sunlight - remember, your crystal and its colours formed deep under ground, so long periods in direct sunlight will gradually cause its colour to fade.

Cleaning Your Crystal:
Crystals on plated brass jewellery can be cleaned carefully by polishing with a cloth.

Crystals specimens (our ornamental pieces not on jewellery) can be carefully cleaned to remove dust by rinsing them in cold water and then wrapping them in a soft cloth to dry. Avoid using hot water or water containing cleaning products such as soap or dishwashing liquid as the harsh chemicals in these can tarnish and discolour your crystal.

Storing Your Jewellery / Hair Accessories:
It is best to store Hair Accessories and jewellery in a jewellery box when not being worn. This avoids dust and day to day chemicals (deoderant / air freshener spray) from tarnishing and darkening jewellery. Our heavy statement necklaces are also best stored flat when not being worn to help them retain their shape.