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ORDERING / RETURNS

Shipping:

Many of our items are made to order, meaning your item may take up to 3 working days to be sent out. Your item may require a signature on arrival or the postman will take it to your local Post Office Depot for you to collect. Items which are not collected will be returned to The Midnight Deer Ltd, unfortunately we cannot cover the cost to have your item resent

Return / Exchange Policy:

Please Note: We do not accept Returns or Exchanges on Earrings (due to Hygiene reasons) or bespoke made to order items

We aim to make items which all buyers will be 100% happy with. If for any reason you are not happy with your purchase please contact us within 14 days of receiving your order to arrange Return or Exchange to our preferred Returns Address.

Once arranged, please send your unwanted purchase to our advised address within 14 days, well packaged and in re-sellable condition. 

Please ensure your own return address is on the back of the package to ensure safe transit, sending it by a Trackable Delivery Service with Proof of Postage (similar to how the package was sent originally) to avoid any issues with the item going missing in transit (a tracking number means the package can be more easily located if there is any issue with the Postal System) Untracked Delivery Services are generally lower priced however items lost in transit cannot be refunded.

If you are located outside of the UK, your Postal Service may request you fill out a Customs form (or label) prior to posting the package - please ensure you fill out the section stating that the item is being Returned for a Refund and Returned to Sender (to avoid additional custom charges being incurred) 

We are unable to cover the delivery cost of returning unwanted purchases or any additional costs received via your Countries Customs or Tax Charges.

Your refund will be processed back via your original payment method once your Return is received back by us, provided it is in a re-sellable condition. 

If an exchange is preferred, we will contact you once the unwanted item has been returned to confirm. Additional delivery costs may need to be received prior to sending out exchanges depending on your location.

Ordering Info:

The Midnight Deer Ltd will only use the information you provide during ordering ie: your name, address & email address, lawfully (in accordance with the Data Protection Act 1998)

Your information is not passed onto any Third Parties & you will not be contacted again by The Midnight Deer Ltd unless it is in relation to your order.

All orders are processed via Paypal / Stripe, meaning your payment details (bank account / credit card details) are kept confidential. The Midnight Deer Ltd does not have access to this information at any point.