ORDERING / RETURNS

Shipping:

Many of our items are made to order, meaning your item may take up to 3 working days to be sent out. Your item may require a signature on arrival or the postman will take it to your local Post Office Depot for you to collect. Items which are not collected will be returned to The Midnight Deer Ltd, unfortunately we cannot cover the cost to have your item resent

Return Policy:

All items are created with care & are described as accurately as possible. If you are not fully satisfied with your item, please email us at themidnightdeer@hotmail.com within 30 days of purchase to arrange a refund / exchange. Return requests made after 30 days are eligible for exchange only. 

Returned items must be sent with a 'proof of postage' receipt which you can request from the Post Office when returning your order. This is required to confirm when the item was sent back incase there is any delay or the item goes missing in transit. 

The Midnight Deer Ltd is a small business and cannot cover return delivery costs. Returned items must be in the same condition as they were received to be refunded, and will be refunded via the original method of payment. Refunds can take up to 30 days to process as they are processed through our transaction providers - this is something we are unable to control. 

Earrings, unless faulty, cannot be returned for hygiene reasons.

If you believe an item purchased within 3 months is faulty, please email themidnightdeer@hotmail.com so an exchange or repair can be organised. Again, as The Midnight Deer is a small business, shipping costs cannot be covered. Items considered faulty will unfortunately not eligible for exchange 3 months after purchase - whilst all items are of good quality, they must also be handled with care to ensure long durability.

Ordering Info:

The Midnight Deer Ltd will only use the information you provide during ordering ie: your name, address & email address, lawfully (in accordance with the Data Protection Act 1998)

Your information is not passed onto any Third Parties & you will not be contacted again by The Midnight Deer Ltd unless it is in relation to your order.

All orders are processed via Paypal, meaning your payment details (bank account / credit card details) are kept confidential. The Midnight Deer Ltd does not have access to this information at any point.